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Training & Support

Your HawkSight support team will offer support from induction through to your first digital security risk assessment.

All HawkSight users have access to our Knowledge Base and will be led through onboarding by our Support & Account Management teams.

Step 1: HawkSight’s introductory training video

ISO-Aligned SRM Made Simple

Begin your journey with HawkSight’s introductory training video.

This short walkthrough explains: asset identification → threat & vulnerability analysis → risk evaluation → prioritised treatment — all visualised and streamlined for rapid execution and designed to bring consistency, clarity, and confidence to your SRM process.

Step 2 - Onboarding

Onboard with Confidence — Guided Every Step of the Way

Your onboarding journey begins with a dedicated Customer Success Consultant who walks you through your fully configured HawkSight SRM account. From your first login to completing your initial security risk assessment, we ensure every user is equipped to succeed—fast.

This hands-on session introduces your tailored platform setup, demonstrates key workflows, and ensures consistency across your team.

Step 3 - Support

Ongoing Support That Grows With You

  • In-App Ticketing: Raise support requests directly within the platform—quick, trackable, and efficient.

  • Dedicated Support Email: Reach out anytime at support@hawksightSRM.com for timely assistance.

  • Customer Success : You’ll be assigned a dedicated consultant who knows your setup, understands your goals, and is on hand to guide your team.

  • Spotlight Sessions: Need a refresh or want to explore new features? Book tailored sessions to deep-dive into topics that matter most to your organisation.

Go Beyond the Basics of SRM

Optional Certified eLearning in SRA methodology

For those looking to deepen their expertise, HawkSight offers an optional eLearning course developed in partnership with Highfield eLearning. This certified training explores the full ISO-aligned Security Risk Assessment methodology in greater detail—perfect for users who want to strengthen their strategic understanding.

Whether you’re a seasoned practitioner or just getting started, this course adds lasting value to your SRM journey.

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