Case Study: Allied Universal® Risk360®

Driving Risk-Based Conversations Through Digital Innovation, powered by HawkSight

Allied Universal® is a global leader in security and facility services, offering proactive security solutions and integrated technologies across a wide range of industries. To enhance client engagement while promoting an Enterprise Security Risk Management (ESRM) approach, Allied Universal set out to develop a digital tool that would help clients understand, assess, and mitigate their unique security risk profiles in a structured and accessible digital format.

Objective

Allied Universal envisioned a web-based experience that would allow clients to quickly identify key areas of concern and begin meaningful discussions about risk.

This initiative centered on transforming the organization’s Risk360® framework, a structured approach for gathering and interpreting security risk insights, into a digital tool that clients could easily navigate.

The tool needed to:

Capture essential risk insights through a structured set of questions.
Provide clients with a high-level Risk Review that summarizes potential concerns and offers guidance on next steps.
Enable a natural progression from a self-guided review into consultative conversations and detailed evaluations with Allied Universal experts.
The solution needed to be intuitive, repeatable, and scalable. Most importantly, it needed to reflect Allied Universal’s expertise and commitment to ESRM.

Solution

Allied Universal’s VP of Integrated Solutions, Rachelle Loyear, worked with HawkSight SRM Ltd to architect and integrate the Risk360 risk profiling model, content, and report design into a digital format.

Allied Universal’s VP of Integrated Solutions, Rachelle Loyear, worked with HawkSight SRM Ltd to architect and integrate the Risk360 risk profiling model, content, and report design into a digital format. As an industry-recognized ESRM expert and author, Loyear provided subject-matter input while HawkSight translated the framework into a comprehensive and intuitive online experience. The Risk360 tool utilizes HawkSight’s proprietary algorithm and ISO-standardized risk methodology to deliver a consistent and actionable digital risk assessment.

The result is a tool that:

Presents risk review questions in an easy-to-use online format, incorporating dynamic threat intelligence using publicly available national and local crime and risk datasets.
Uses a structured three-tiered review and evaluation model that allows clients to progressively deepen their understanding of risk.
Automatically generates reports outlining risk scores and mitigation recommendations, powered by the HawkSight’s Security & Risk Management (SRM) platform.

The goal was to support meaningful, risk-based dialogue and give clients a clear, structured view of their security risk profiles.

The Outcome

Risk360 brings together Allied Universal’s ESRM expertise with HawkSight’s digital delivery and SRM engine. The initiative was delivered as a tailored integration of the HawkSight SRM platform:

Content and formatting: Allied Universal’s assessment questions, scoring model, and explanatory guidance were incorporated into HawkSight’s SRM engine.

Reporting and user experience: Branded report templates were applied, and the interface was streamlined for easy client use.

Security and scale: Security measures such as role-based access and usage analytics were enabled to support enterprise-level adoption.

These elements were integrated to deliver a secure, branded, and scalable experience that supported Allied Universal’s expert-led, risk-based conversations across its global client base.

Enhanced Client Engagement: With HawkSight’s platform supporting the Risk360 interface, Allied Universal was able to scale strategic, risk-based discussions with both existing and prospective clients.

Standardized Risk Framework: The platform supported a consistent reporting structure, making risk reviews easier to compare across different regions and industries.

Actionable Intelligence: The digital format provided a snapshot of each client’s security environment, enabling Allied Universal to quickly follow up with recommendations on risk mitigation strategies.

Scalable Integration: The platform provides a strong foundation that can evolve with Allied Universal’s digital client engagement strategy, reinforcing their focus on risk-informed decision-making.

“Partnering with HawkSight on the development of Risk360 has been a seamless and collaborative experience. Their team understood our vision from the outset, to create a platform that empowers our clients to engage in meaningful, risk-based conversations about their security needs. The result is a solution that blends Allied Universal’s Enterprise Security Risk Management philosophy with HawkSight’s advanced analytics and automation. Risk360 has truly elevated how we communicate value to our clients, helping them better understand their risk profile and take informed action.”

Rachelle Loyear, VP Integrated Solutions, Allied Universal